Innahura is opening December 15, 2020
The safety of our guests and employees has always been the core of our business. As we prepare to welcome all of you, we want to ensure that Innahura will be a safe haven for everyone.
As we all move forward and live in the ‘new normal’, Innahura Maldives Resort in association with Crown & Champa Resorts, is introducing Hygiene Guidelines for a Safe Holiday Experience In Paradise.
This initiative is focused on enhanced resort and hotel cleaning standards and procedures, hygiene and safety practices, guest and employee interactions, and workplace guidelines while ensuring transparency throughout the customer experience journey. These guidelines will transform resorts and hotel industry standards and practices in the Maldives, to ensure that guests and employees are confident in the hygiene and safety of our property.
This initiative will reinforce guests and employees’ trust and confidence in Innahura, in accordance to international and local hygiene and sanitation standards.
We look forward to the day when you will once again experience your home in paradise with assured confidence.
We will be ready when you are.
For an insightful look into the Crown & Champa Resorts’ guidelines and protocols, stakeholders’ protocols and the Maldives destination guidelines and protocols, visit http://sales.crownandchamparesorts.com/safetyprotocol/
Your questions answered before you travel
Planning to come to the Maldives? Here are some points to consider before traveling ;
Q. If I am experiencing respiratory symptoms or fever, can I still travel to the Maldives?
A. It would be best if you reconsidered traveling, you may cancel up to 72hrs prior to arrival or change dates for when you are well again.
Q. Do I need a booking before arriving in the Maldives?
A. Yes, a confirmed reservation is required in at least ONE property prior to arrival to the Maldives.
Q. Can I stay at more than one resort during my vacation in Maldives?
A. Yes. Guest can have multi-resort-stays by during your stay in Maldives. Every time you travel from one property to another, the Health Protection Agency (HPA) requires your current resort to submit a travel request form 48 hours prior to departure. Guests will only be allowed to travel between two resorts if both resorts does not have reported, suspected or isolated case of Covid-19. Guests must inform details of their multi-resort bookings to Innahura before they travel.
Please check with your insurance company if you are covered if any of your multi-resort stay plans are disrupted.
Q. Must I have travel insurance to travel to the Maldives?
A. It is strongly advisable to take out comprehensive travel insurance to prepare for unforeseen situations.
Q. Do I need a COVID-19 RT-PCR or COVID-19 IgG, IgM antibody test before arriving in the Maldives?
A. Yes. The Health Protection Agency (HPA) of Maldives mandates that with effect from September 10 2020, all tourists and short term visitors must present a Negative PCR certificate on arrival to the Maldives.
The PCR Test must be conducted within a maximum of 72 hours prior to departure.
Q. Do I need to apply for a visa before arriving in the Maldives?
A. No, a visa on arrival will be issued for 30 days at no cost.
Q. What do I need to get the visa on arrival to the Maldives?
A. All visitors travelling to and from the Maldives are required to submit a self-declarative health declaration online via https://imuga.immigration.gov.mv, 24 hours prior to their travel. Guests must also have a confirmed reservation at a tourist resort and emergency contact details must be provided.
Q. What checks will be done of arrival at the airport?
A. Thermal imaging equipment is in the arrival hall, masks must be worn, and physical distancing observed, hand hygiene use of hand sanitizer is mandatory, and it is recommended to download the contact tracing app “TraceEkee”.
Q. Will I have to take a COVID-19 RT-PCR or COVID-19 IgG, IgM antibody test on arrival?
A. All arrivals exhibiting symptoms will need to take a COVID-19 RT-PCR at their own cost. Maldives border authorities will take random tests at no charge.
Q. What will happen if I test positive for COVID-19?
A. Health Protection Agency (HPA) guidelines must be followed. Isolation at the resort for 14 days is mandatory for anyone testing positive for COVID-19.
Contact tracing will identify those who also need to be tested. All close contacts will have to undergo quarantine for 14 days at the resort and PCR tested prior to been released from quarantine.
The Resort Doctor or Nurse will provide primary care whilst guests are in isolation on the Resort, should the symptoms require clinical care, this will be arranged.
Please note there will be expenses to be paid for any period in isolation, please check with your insurance company if you are covered.
Q. Can I get a PCR test done at the Resort?
A. Yes. Kindly refer to ‘PCR Testing At The Resorts’ for information.
Q. If I test positive for COVID-19 when I get back to my home country what should I do?
A. If you test positive within 14 days of returning home, contact Innahura and we will contact the Maldives Ministry of Tourism and Health Protection Agency (HPA).
Q. If a positive or suspected COVID-19 case is identified in the Resort, will the resort go into ‘lockdown’?
A. No. Health Protection Agency (HPA) do not require Resorts to go into ‘lockdown’ in such situations. The Resort team will work together with the Health Protection Agency (HPA), following guidelines on isolation, testing and contact tracing for the individual(s) concerned, along with stringent protocols to keep all guests and employees safe.
Q. How do I download the Mobile Concierge App?
A. Innahura will soon share the app download details.
We advise you to download the app whilst at home, explore the resort and what it has to offer in the comfort of your home.
While at the resort, our guest services and resort employees will still be available to attend guest requests in person while maintaining physical distancing at all times.
Facilitating PCR Testing at Resort
Updated: August 17, 2020:
Following the most recent requirements from certain airlines and countries for their travelers to provide a negative PCR test certificate upon their travel journey, Innahura Resort in association with Crown & Champa Resorts, is facilitating PCR testing for those guests with this compulsory requirement.
Where applicable, the PCR Testing Procedure will be as follows:
Free of charge for stays of 7 nights or more, with the following terms to be considered:
- Only applicable if guest has a compulsory requirement by airline or home country
- Only applicable for a maximum occupancy of 3 persons per room, additional persons as per the below supplement
- Of guest wishes to conduct the test as a personal requirement, the PCR Test Supplement will apply, subject to availability of the clinic
Supplement cost of USD 150.00 per person:
- For stays less than 7 nights
- Or without a compulsory requirement by airline or home country
- If guest wishes to conduct the test as a personal requirement
- Each PCR Test will be done through our well trained medical team whenever possible, in the resort and results will be received before departure.
- Reservations for PCR testing should be made latest 4 days prior to departure.
- Reservations for PCR testing will prioritise guests with compulsory requirement for certificate to travel from the Maldives.
- Airline or Government requirement document has to be presented upon making the PCR testing reservation in order for our team to prioritise and arrange the needful.
For more information and clarifications regarding your travel, reach out to the Reservations Team firstname.lastname@example.org or your Travel Agent.
Travel Flexibility Update
Updated August 7, 2020
Guided by our purpose of care, we continue to allow for maximum flexibility given these unique circumstances:
Re-opening December 15, 2020:
Upcoming confirmed future arrivals from October 1st until December 14, 2020:
Existing reservations made before August 7, 2020, for arrivals from October 1st thru/including December 14, 2020 will be cancelled at no charge, unless guest prefer to re-book. If payment has already been actioned, 100% refund will be provided. Cancellation will be at no charge or re-booking with the same existing booking details up until October 31, 2021. Re-bookings have to be confirmed to Reservations before August 31, 2020 or the booking will be automatically cancelled.
Existing bookings for future arrivals from October 1, 2020:
Should the guest wish to proceed with their October/November confirmed booking, we welcome booking transfers within the Crown & Champa Resort (CCR) at no additional resort package cost with the same confirmed booking details as in Innahura. Booking relocation requests has to be communicated with Reservations before August 31, 2020 or the booking will be automatically cancelled. Resort Reservations team will guide you through with relocation.
New reservations for future arrivals:
New reservations will be accepted for arrivals to Innahura from December 15, 2020.